AMFI Registered Mutual Fund Distributor | ARN-118486 | Valid up to 24/01/2029
AMFI Registered SIF Distributor | EUIN: E332746 | Valid up to 22/03/2029
APMI Registered PMS Distributor | APRN04104 | Valid up to 24/10/2029
Registered Office:
4-16-4, Bharathpet 3rd Lane,
Near Amaravathi Road,
Guntur – 522002, Andhra Pradesh, India
Honeybee Finserve Pvt. Ltd. is committed to providing fair, transparent and timely assistance for investor service requests, complaints and grievances relating to financial products distributed by us.
Investors are requested to follow the grievance escalation mechanism below.
For service requests, transaction-related concerns or grievances, please first contact:
Mrs. Mallarapu Padma
Client Service Executive
EUIN: E637508
Mobile: +91 86396 89939
Email: support@honeybeefinserve.com
The complaint will be recorded and followed up internally and/or with the concerned Mutual Fund/AMC, RTA, SIF provider, Portfolio Manager, transaction platform or other relevant entity, as applicable.
Investors are requested to provide relevant information such as name, folio/account reference, concerned scheme/product, transaction details and nature of complaint to facilitate appropriate handling.
If the grievance remains unresolved at Level 1 or requires further escalation, please contact:
Mr. Bhupati Sudhir Babu
Director
EUIN: E332746
Mobile: +91 93903 93893
Email: director@honeybeefinserve.com
The Director will review the grievance, action already taken and responses received from the concerned entity, wherever applicable, and supervise further follow-up.
Where the complaint relates to a matter falling within the responsibility or control of the concerned Mutual Fund/AMC, Registrar and Transfer Agent (RTA), SIF provider, Portfolio Manager, transaction platform or other intermediary/product provider, the investor may approach the concerned entity through its official grievance redressal mechanism.
Honeybee Finserve Pvt. Ltd. will provide reasonable assistance for appropriate escalation wherever required.
Where applicable, an investor who has first approached the concerned entity and remains dissatisfied with the resolution may lodge the grievance through the SEBI Complaints Redress System (SCORES).
SCORES Portal:
https://scores.sebi.gov.in/
Step 1 – Register on SCORES
The investor may register on the SCORES portal. Investor information may be fetched from the KYC Registration Agency or provided through the registration process, as applicable.
Step 2 – Lodge Complaint
Select the appropriate complaint category, nature of complaint and concerned SEBI-regulated entity and provide the required information/supporting documents.
Step 3 – Action Taken Report (ATR)
The complaint is forwarded through SCORES to the concerned entity.
The concerned entity is required to resolve the complaint and upload its Action Taken Report (ATR) within 21 calendar days of receipt of the complaint.
Step 4 – First-Level Review
If the investor is dissatisfied with the ATR submitted by the concerned entity, the investor may request a First-Level Review within 15 calendar days from the date of the ATR.
The relevant Designated Body takes up the first-level review under the SCORES framework. Where applicable, the Designated Body is required to submit its ATR within 10 calendar days.
Step 5 – Second-Level Review
If the investor remains dissatisfied with the resolution provided during the First-Level Review, the investor may request a Second-Level Review within 15 calendar days from the date of the Designated Body's ATR.
SEBI then takes up the second-level review in accordance with the prevailing SCORES framework.
Step 6 – Online Dispute Resolution (ODR)
If the investor remains dissatisfied after disposal of the complaint on SCORES, the investor may, where applicable, approach the securities-market Online Dispute Resolution mechanism or other appropriate remedies available under the applicable framework.
SMART ODR:
https://smartodr.in/
Investors are advised to refer to the current SEBI/SCORES/ODR framework for applicable procedures, eligibility and timelines.
Honeybee Finserve Pvt. Ltd. maintains an internal Investor Complaint/Grievance Register for complaints received by us.
The register may record:
Complaint No. | Date Received | Investor Name | Folio/Account Reference | Product/AMC | Nature of Complaint | Assigned To | Action Taken | Escalation Details | Status | Resolution Date | Supporting Evidence | Remarks
Pending complaints are periodically monitored and escalated where necessary.
Recurring complaints or service issues may also be reviewed to identify requirements for corrective action, process improvement or employee training.
Investors should never share their:
OTP | Password | PIN | CVV | Internet Banking Password | UPI PIN | Other Authentication Credentials
with Honeybee Finserve Pvt. Ltd., its employees or any other person.
Honeybee Finserve Pvt. Ltd. or its employees will never require an investor's confidential OTP, PIN, password or similar authentication credential for grievance redressal.
Honeybee Finserve Pvt. Ltd.
AMFI Registered Mutual Fund Distributor
ARN: 118486
Validity: Up to 24/01/2029
AMFI Registered SIF Distributor
EUIN: E332746
Validity: Up to 22/03/2029
APMI Registered PMS Distributor
APRN: APRN04104
Validity: Up to 24/10/2029
Honeybee Finserve Pvt. Ltd. acts as a distributor of financial products under its applicable registrations/empanelments.
Honeybee Finserve Pvt. Ltd. is not registered with SEBI as an Investment Adviser or Research Analyst.
Accordingly, distribution services should not be construed as investment advisory or research services.
Mutual Fund investments are subject to market risks. Investors should read all scheme-related documents carefully before investing.
Investors should independently understand the investment objective, Risk-o-Meter, applicable exit load, Total Expense Ratio, taxation and other relevant product/scheme information before making an investment decision.
Honeybee Finserve Pvt. Ltd.
4-16-4, Bharathpet 3rd Lane,
Near Amaravathi Road,
Guntur – 522002, Andhra Pradesh, India
Level 1:
Mrs. Mallarapu Padma
Client Service Executive | EUIN: E637508
Email: support@honeybeefinserve.com
Mobile: +91 86396 89939
Level 2:
Mr. Bhupati Sudhir Babu
Director | EUIN: E332746
Mobile: +91 93903 93893
Email: director@honeybeefinserve.com
SEBI SCORES: https://scores.sebi.gov.in/
SMART ODR: https://smartodr.in/
Document: Investor Grievance Redressal Mechanism
Version: 1.0
Effective Date: September 2026
Approved By: Director
Review: Annually or earlier upon a relevant regulatory change
Monday–Saturday, 9:30 AM–6:30 PM
Sunday: By Appointment
